‘the server closet’) emerged to solve a wide range of problems in virtually every functional area. New SaaS-based applications and infrastructure that once lived physically on-premises (e.g. The ScanSnap Cloud service cannot be used via a public wireless access point.Ĭonnect to a network other than a public wireless access point.The shift in IT didn’t stop with new device types. When a public wireless access point is used When connection to the Internet is established via a proxy serverĬonfigure the settings of the proxy server in the setup procedure. Therefore, if a DNS is not set for the wireless access point, connection to the ScanSnap Cloud server cannot be established. The ScanSnap does not have a function for setting a DNS. When a DNS is not set for the wireless access point Place the wireless access point and the ScanSnap closer to each other. When the signal from the wireless access point is difficult to receive If there are two types of SSID (2.4 GHz and 5 GHz), the 2.4 GHz SSID needs to be used.Ĭhange the settings of the wireless access point to use the 2.4 GHz SSID. When the wireless access point is set not to use a 2.4 GHz SSID
Start the ScanSnap Wireless Setup Tool and change the settings to obtain an IP address automatically.įor details about how to start the ScanSnap Wireless Setup Tool, refer to Unsure How to Start the ScanSnap Wireless Setup Tool.Įstablishing a connection to the ScanSnap Cloud server may fail.ĭisable the router function on the wireless router and check whether the connection can be established. When a static IP address is set to the ScanSnapįor the ScanSnap Cloud service, a static IP address cannot be used. The ScanSnap or the wireless access point is turned off.Ĭheck the following items, and then try again: The signal from the wireless access point is difficult to receive.Ī DNS is not set for the wireless access point.Ĭonnection to the Internet is established via a proxy server. The wireless access point is set not to use the 2.4 GHz SSID. The issue may be caused by the following:Ī static IP address is set to the ScanSnap.
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